Karl Fisch "The Best of 2007" blog review

May 2007

Karl Fisch's post is about customer service. He posts a video where you here this guy making a call to HP customer service and he ends up getting hung up on. I have worked in customer service as does Karl Fisch. I can relate to the way Karl feels. I would never hang up on anyone but I understand how you want to get your job done and you would rather "half ass" it than not get it done at all. Karl talks about being a tech and helping people with their tech problems but not having the time to teach them how to fix it themselves. I can relate to that. But I think that when it comes to customer service we should not assume that the representative is going to be rude but assume they are going to be nice and helpful. In my experience with customer service I would have to say that m phone company has never let me down. They are always polite, professional and very helpful.

I think that it takes a strong person to admit fault. Face it! No one likes to be "wrong"! Karl admits to needing change when it comes to his "customer service". He also explains that he needs to do this because of his firm belief in having all teachers and students technologically literate. Before I finished reading the blog the first thing I thought was that Karl Fisch is a hypocrite saying that teachers need to learn stuff but hes not willing to help them. But he has admitted fault for that.